Customer Testimonials
Oscar Diaz did an absolutely outstanding job and deserves the highest praise. He is incredibly knowledgeable and clearly knows exactly what he is doing. From start to finish, Oscar was friendly, professional, and genuinely caring. He made me feel valued as a customer and took the time to listen to my concerns without rushing me.
Oscar went far above and beyond what I expected. He explained everything thoroughly in a way that was easy to understand, kept me updated throughout the entire process, and made sure all work was completed correctly. His communication was excellent, and his attention to detail ... Read More DealerRater - Jan 1, 2026
My wife and I had a good experience with Luther Kia. No pressure sales folks there, which made the process alot better. We worked with Rich to find the right car and he was great. We did however have an issue with the car when we noticed a leak the first night. We informed Kia and they took the car back to inspect and gave us a loaner which was great. The only downfall was their inaccurate timeline they gave us for repair. After explaining the inaccurate timline to the regional manager Dan, he acted quickly to resolve the issue ... Read More DealerRater - Jun 28, 2025
Amazing service, attention to detail on the car, so accommodating to our concerns. We went to 4 dealerships prior and this place out shined all of them. We bought used and I feel VERY confident in the vehicle we purchased. I would highly recommend working with them any time and to anyone. Thank you for being a 5 star dealership!
Luther Kia of Bloomington made my first new car purchase very easy! All the staff I encountered had amazing customer service! Christine is absolutely amazing, she kept me updated the following day after I did a test drive to insure me my car was not sold, so I could go home and get the rest of the information I needed. Mike in financing, was awesome as well! I did not feel pressured into anything!
Bought a new 2025 Kia Telluride from Christine @ Luther Kia Bloomington. She was very professional. Handled all the paperwork and shipped my Telluride to the Louisville KY area. Even sent me pics and aa video of my car before shipment. She did a amazing job.
My wife and I bought a used CRV from Luther Kia of Bloomington in November 2024. All of the staff we worked with the day we bought it were pleasant and there was no pressure. Unfortunately, our experience after that day has not gone well. On the way home from the dealership we noticed a howling noise at highway speeds that we didn’t notice during the test drive. We took the vehicle to our mechanic the following day and learned there was a wheel bearing that needed replacing and the U-joints were in poor condition, so the drive shaft also ... Read More DealerRater - Mar 4, 2025
Jim was a very straight forward and direct sales person that gave honest straight answers to my questions. He was a pleasure to work with and he spent a significant amount of time explaining the car's technology to me and my wife when delivering the new Telluride. I would be very comfortable buying another car from him. And the business office supporting Jim was also a pleasure to work with. They handled the transaction as I desired and did not add on any unrequested services or charges.
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Brought my car in to get fixed and from my phone call Ermias to my in person encounter WOW just WOW. You guys are beyond lucky to have him part of your team. not only did he help calm my nerves due to poor past experiences and customer service or lack of at other dealer ships i was nervous but he answered all my question in detail slowly and in English language not the big word stuff he laughed at my horrible jokes. and had me in and out in a decent time . I will now be ... Read More DealerRater - Dec 10, 2024
Christine Stanfield was extremely helpful, knew that I needed a car, and helped me achieve what I needed. She was fast, friendly, and knew what she was doing. It was the fastest purchase time ever. I can't thank her enough!!!
Previously Luther Kia of Bloomington received a A plus rating when I bought the car. The second time I came in to get the paint protectsnt put on my car they said to drive to the dealership and they would get it to the other place. When I arrived they wanted me to take ot there. I am not used to driving in the Twin Cities so driving it to a place 20-30 minutes away was unacceptable. They ended up driving the car along with me to the service place. The service place said it might not get done because ... Read More DealerRater - Oct 5, 2024
I just recently purchased a used car with Christine. I still love my used new car. They've honored and worked with me on a few things per our purchase agreement. I am still working with them on another thing and I've had a great experience so far with different departments a of the Luther group in general. I absolutely love my new driver seat that was redone! It matches the other factory seats and it looks and feels really good. The quality, craftsmanship, and assembly of the seat is absolutely superb! I've never in my life have ... Read More DealerRater - Aug 8, 2024
8:45AM: My son took his 2019 Kia into Kia of Bloomington (KoB)a few weeks ago for a scheduled factory recall service and found out they ran out of the parts, so he had to reschedule for 5-30-24. On Friday 5-31-24 he got his car back and noticed on Sunday that antifreeze was spraying and dripping out on his exhaust manifold, leaving very little antifreeze left in the radiator. We called KoB on Monday morning and was told that we could bring it back in on June 13th, 10 days away with no car to use. I am stunned that ... Read More DealerRater - Jun 3, 2024
My experience purchasing a car from Jim couldn't have been better - he is extremely knowledgeable about the market (nationally and locally) and the variety of cars he sells. My family has bought cars from Jim in the past but this was my first time buying a car from him. I can confidently say we will be returning to Jim for future car purchases and highly recommend him to anyone in the market for a new vehicle.
I did not have an appointment. My power steering hose was leaking. I stopped by the dealership. I was desperate. Even though I did not have an appointment, Mr. Mattson accepted my car. I explained the problem. Mr. Mattson offered to look at my car. Mr. Mattson is a perfect human being, and a superb service adviser. He said that this could be a $600 repair, and he added," let's see what we can do". He looked at my car and called upon a technician. The technician's name is Mr. Tristan. He started looking at my car. ... Read More DealerRater - Jan 20, 2024
It's just been a blessing to feel like they care. It's refreshing and professional and I didn't feel pressured or disrespected. The service department was kind and understanding. I called 5 Kia's and drove an hour and a half because they answered all my questions and I just felt safe to work with them and I could trust they were intelligent and straightforward...
Do not try to trade your vehicle in at Kia Bloomington and do not work with Brandon Schilinz. My vehicle was estimated at
$9,500 on Kelly Blue Book. When the dealership looked at the vehicle they claimed that the check engine light was on. They proceeded to offer me $4,000 for trade in because it would cost “so much to fix”, even though they admitted that they were just going to send the vehicle to auction. Prior to arriving at the dealership there were no lights on and no issues. We tried to negotiate the price, but they wouldn’t budge. We ... Read More DealerRater - Jan 1, 2024
We had an incredible experience with the team at Kia Bloomington. And my daughter loves her car!
You guys did a very good job on my car and the service guy was awesome.
I had a great experience. They very helpful and helped problem solve in order to take care of us.
We like this location. The people are very nice to deal with and quick service.
They contacted insurance for us, and kept us updated on the process and progress of repair.
I think you should expand the drive-up bay or at least modernize it like the one at the RB Honda dealership especially for the agents.
I had an appointment for 1:00 pm for an oil change, tire rotation and check up. It took over 3 hours to complete! Why make an appointment? When I went to pay for my service I was told that I needed a new battery but only when I asked if there was anything I should know. The service tech said my battery was bad and needed to be replaced as he texted me. I told him the number he texted was a landline and I didn't get the message! I was sitting in the waiting room -- why didn't he ... Read More DealerRater - Dec 12, 2023
The experience with Jeff was very seamless. Everything was done very timely and I was updated along the way.
Chad O'bert was helpfull and friendly. Kept me updated and upfront on developments. Thank you
I had a great experience with James. He was very helpful and helped problem solve in order to find what we needed.
Friendly and knowledgeable. Accommodated my needs to make me feel more comfortable about my purchase.
The staff is knowledgeable and responsive to my needs. They were easy to work with and did a nice job on following up.
organized, welcoming place. clear on what time would have my service done and met that timing.
Oscar was great but the fact that I have to have a fifteen word minimum to state that is ridiculous.
The people I dealt with in the parts and service department, Oscar Diaz, Chad, Michelle, Melissa and Adam Bistodeau were all very friendly and helpful.
Always use this service center. Don’t remember the service provider but he was very helpful.
Dealer was very personable but also not too pushy and very knowledgeable about all the features that would appeal to me.
Super friendly staff and the car was ready right when they said it would be!
We were very impressed with all with whom we worked. Buying a new car can be stressful. The staff with whom we worked were true professionals and responsive to our questions and needs.
Great service - handled a warranty repair very professionally and promptly. Would recommend them very much!
All of the staff that I worked with were very personable, detailed, and answered all of my questions
This experience was very positive. Everyone I dealt with was attentive, knowledgeable and respectful of time.
Great experience. I am in the service business at a different dealer myself, so I do not typically have service done anywhere. I had a recall, so I had no choice but to come into Kia to have it done. I also requested some sunroof maintenance at the time because its a ton easier to just have it done then xxxxxx with it myself. My SA, Spencer, was awesome. He took great care of me. They took care of the repairs quickly, and did not dirty my very clean car along the way. When the time comes, I will purchase ... Read More DealerRater - Dec 8, 2023
would of been nice to have had good customer service i.e. loaner vehicle, Kia shuttle service as I seen other customers offered that. Luther Kia had my car from Nov. 15-Dec. 7, 2023 that's a long time.
Kind workers and willing to help. Great customer service. Completed my car in a fast time frame.
Jeff clearly explained what they would do with my vehicle. He was courteous, helpful and communicated well from start to finish. It looked like he enjoys his work!
Had preset appt. for xx. engine light ON. Suddenly my 2020 Telluride would not start, even with a AAA svc. call with booster jump. AAA towed vehicle to dealership. With backlog schedule, the KIA svc. mgr. was able to work my vehicle in. Took 4 days for repair due to back order on starter motor. Once completed, vehicle runs fine. Excellent service by Jeff Mattson, Svc. Mgr. who kept me updated on repair progress. I am very satisfied. Thank you.
I loved the I was welcomed to the Kia family of Minneapolis, Minnesota! You guys Rock!
Very great service. They were prompt and efficient with everything I asked them to check on my car. Thank you!
Easy to check in service manager was very polite and friendly and let me know what was happening throughout the process
I started using this dealership when the dealership i brought the car from could not give me the service times and needs i required to leave my car there so i called around and found the KIA dealership in Bloomington that had all the needs i wanted and since then they have done excellent service on my car and their employees are great to work with and do not lead you astray
We drove 2 hours to look at the 2020 Kia Niro. Tia Danh, salesman, was very helpful, he helped me, to be able drive it home same day. they did the prep while my daughter and I went for lunch. excellent service. Paid cash.
The staff is wonderful. The service has been good, with one exception, they consistently over fill by one quart at each oil change. I have mentioned this each time I have been in, but it continued happening. This last visit my husband was with me and we again brought it up, and this time it was done correctly, but I don't think I should have to bring my husband or have to mention it every time.
Staff were personable and helpful about about my concerns about my car. Staff was more than accurate and honest about the time frame it would take for my appointment. The waiting nice clean and nice as usual.
The staff at Luther Bloomington provided great service. Always friendly. Love the text notifications and emails.
The service was excellent when I brought my car in for a few minor fixes, and my car was ready exactly around the time they said it would be.
The whole process was very easy and stress free. They offered ride share to and from my apartment while I waited for my car.
The staff at Luther Bloomington provided great service and made me feel welcome at the dealership.
Originally, I tried to make an appointment at the Brooklyn Park location and it was stressful because I felt that I would not be able to get it repaird any time soon. I decided to try the Bloomington location and the process was very easy. The customer service to set up the appointment was quick and to the point. The instructions on how to proceed were easy to navigate and bringing my.car in was just as simple. The assistance I received was very prompt and friendly. I was easily reassured of the process and the wait was as estimated. ... Read More DealerRater - Dec 6, 2023
Wonderful service! Christine and her manager took the time with us and even stayed late when we first came in. Overall very kind. Seemed to care about us as customers and not just trying to make a sale.
Jeff is always pleasant to work with. The service is prompt and staff is courteous.
We were well taken care of by Oscar in service. He listened to our concerns then thoroughly checked over our vehicle
Service requested by me and offered by service technician was delivered on time and within quoted estimate
Professional, courteous service. Service center was able to get our car in and out in a reasonable amount of time while I waited.
Cheri was helpful, communicative, easy to work with and made it overall a pleasant experience to be trading in my old vehicle and moving on to a new one.
Polite and friendly staff that always has a smile on their face, share realistic timing expectations for when service will be complete, and share upfront pricing.
Very good experience! When I called about the availability of the car I was looking at, Christine confirmed it still was and grabbed the key to make sure it would still be there. When I arrived it was waiting for me for a test drive. She had a great test drive route, and was very honest and transparent through the entire process.
Was pleasantly surprised to see the vehicle I was interested in was in front of showroom when I arrived . Jim R had contacted me the day before and I gave him an estimate time on when I would arrive the next day . He greeted us at the door and was extremely knowledgeable and accommodating throughout the entire process ! Highly recommend Jim and Kia of Bloomington ! Thank you!
Work gets done on time. Friendly and helpful staff. Questions answered satisfactory. Always appreciate the car wash.
very quickly and efficiently did everything I planned. Thank you very much for the excellent work.
Car not ready when initially suggested and ac line had missing filler cap. Later I discovered the ac was not functioning. Upon inspection, scrapes on ac line were noticed and combined with missing cap it appears that contact was made during engine removal and replacement damaging the line. Possible leak resulting.
My wait time was very long with no updates on when my car was going to be done. I understand you have a recall going on. Customer Service still involves taking care of customers waiting and new customers coming in. A new customer can wait a few minutes while you up date a customer that has been waiting for 2 1/2 hours with no updates. After asking several times when my car was going to be ready. I didn't get a update until 1/2 from when 1 asked a second time. The Service Technician seemed stressed and frustrated. I got all caps when ... Read More DealerRater - Dec 2, 2023
They did a good job and it was done in a reasonable amount of time. I appreciate the ride to and from home.
Thanks Kia for the great services and always done in a timely manner with awesome salespeople
Great place to buy a car. Smart salespeople and great leadership. I highly recommend them.
Exemplary service; Jeff was very helpful and communicative through the whole prolonged process of getting warranty work done on the engine of our Niro.
This was for my Kia Forte's first required service, and the service was both thorough and timely
Jeff was awesome got me in and out in no time. I came out off there with more info about my car than I knew before. Very helpful also. Thanks Jeffrey Mattson.
Very nice and friendly staff. The dealership was very easy to navigate and any questions we had were answered!
Dealership was easy to find, but the lot was a little harder to navigate than I expected. Anel was the first salesman we saw and from that moment on he treated us well. He listened to what we wanted and responded with impeccable professionalism without going over the top. Very friendly, easy to work with, he sold a car to us without having to pressure us into anything we weren't ready for.
Never again. My daughters Kia Soul was broken into and towed to Kia of Bloomington. They would not give us an estimate until the parts arrived. If they knew what parts it needed, why could they not give us an estimate. They gave us a $2900 estimate, including 2 hours for "lifting and diagnostics". First, the damage was all in the interior, no need to lift. Second, if they knew what to order, what did they need to diagnose? Third, they quoted 1 hour to "clean the window" they would install. Seriously? The total estimate was $1000 in parts, which ... Read More DealerRater - Jun 5, 2023
Working with Jim Remer is such a pleasure. Jim listens to what we are looking for and delivers every time! This is the second vehicle we have purchased through him and we will continue to come back to Jim. Great experience again!
I really enjoyed working with both Preston Simpson and Jeremy Archibald at this location. Preston was endlessly patient, both during the leasing process, and after I had to come back TWICE to get things I had left in my old car. Jeremy was funny and engaging and made the usually boring process of signing financial paperwork enjoyable. I have already recommended this location to my friends and family.
Jim was incredibly helpful with my purchase of my new Telluride! He answered my online prompt quickly and had the car ready for a test drive within my time line. The purchase was smooth and quick. He was gracious enough to show me all the new gadgets and buttons and how they work.
They got me the card I wanted and worked on getting the best deal for me with extras. Everyone was very nice and welcoming from the moment I made my first appointment with Rudy. I would definitely recommend this dealership to anyone looking for a Kia.
Sold Sorento out from under me, again. Chris said it was going into service to get navigation fixed at at 2 pm Fri and to have a "good weekend." Monday I called and arranged a passenger to come 140 mi and purchase it and he said someone came and bought it Sat without nav being fixed. Hmmm. Screwed again. Guess they took it right out of the service bay and drove it away. Second screw's always a dream at Luther Kia. Glad I called first. Thanks. Shame on me. Bought one Kia and hoped for two from them. Won'... Read More DealerRater - Feb 23, 2023
Everyone I worked with was friendly, knowledgeable, professional, and generally trying to make my experience as easy and hassle-free as possible...and it was! I'm shocked that I actually traded in a car and leased a new one as easily and quickly as I did. The amount of time spent in casual conversation with everyone far outweighed the amount of time it took to finalize the paperwork for the two transactions, but I don't feel like I was cheated or pressured into giving away or buying anything that I didn't expect or want. There was no pressure, ... Read More DealerRater - Jan 26, 2023
Great service, clean showroom, friendly associates, and easy to get your questions answered. Highly recommend!
I recently purchased a new Kia and the entire experience was great from start to finish. Anel was super helpful and paid attention to every detail as far as what I was looking for. Im super happy with my purchase and Kia of Bloomington
We had a wonderful experience! This is the first new car I have ever owned, so it was pretty exciting - our sales person was Mike Lipke and he couldn’t have been more helpful. Thank you, Mike and Bloomington Kia Rio!
I like the fact that they were very courteous and helpful and every way possible
EXCELLENT DEALER... Bought a pre-owned Ford Fusion, we were treated very well and the personal service was outstanding, highly recommend this business, and will refer friends.
Great customer service. Sales person was very helpful. Showed the ins and outs of the vehicle. Highly recommend Kia.
Great car buying experience all around from Cheri in sales to Jeremy in Finance. Thank you for making it simple, transparent, and painless!
This is our first Kia vehicle and Anel helped us find exactly what we were looking for even in this tough car market. Anel is very professional and personable. I recommend Luther Kia of Bloomington to any one looking to buy a Kia. I had a great experience with the whole Luther team including the finance part of the transaction.
Polite and honest. Smooth buying process, would definitely go back in the near future Thank you
We had a great experience at Bloomington Luther Kia. Everyone we spoke with was very helpful. Anel Sejdic was our salesman. Anel was professional, personable, knowledgeable and helpful. He helped us find the perfect car for us! When I came to pick up the car, Anel spent an hour and a half answered all my questions on his day off. I was so impressed by Anel and the service and help we got from him. We would highly recommend working with Bloomington Luther Kia!
I am a new customer and will be a repeat customer going forward . Jim Remer is excellent to work with! I value responsiveness, product knowledge, honesty, and timely communication. I found all of that at Luther Kia and in working with Jim.
Great service and Jim Remer is the best sales rep I have ever worked with
I've been working with Anel for a handful of months to find my first new car. He was very helpful answering my general car buying questions as well as specifics on the models I was looking at. Everyone was very transparent with the updates provided and the whole processes of buying my first car was extremely smooth.
Anel is hands down the best car salesman I have worked with!! I waited patiently for my car and he was so good at updating me and following up with me after I drove it off the lot. Throughout the entire process his focus was my happiness. Go see Anel. Now.
We recently returned two end-of-lease vehicles with the plan to lease two more. Christine S led us carefully through the process, listening carefully to our wants, suggesting upgrades she thought we might appreciate, and kept in regular communication with us while we waited for the new cars to arrive. When they did, she and the team made sure the cars were spotless and gleaming. She has an extraordinary eye for detail. She carefully explained the cars' features and had or found an answer to our every question. We worked with Justin, who took our needs seriously and persuaded us to ... Read More DealerRater - Jul 3, 2022
I am so impressed with how hard not only my salesperson Cheri but the finance guy worked to get me into the car I wanted. There was no pushy sales tactics like you find at most dealerships. I walked in said this is the car I want and I want this warranty and they made it happen. I would highly recommend anyone looking to buy a Kia in the near future to go talk with Cheri at Luther Kia of Bloomington. I will definitely be a returning customer when it comes time to get my next vehicle.
I called Luther Kia looking for a Kia Sportege. Rudy Reznicek answered my call I let him know what I was looking for. We set up an appointment for 230, when I got there Rudy had several lined up for me to try including one already at the door ready for me to test drive, which turned out to be the one I purchased. I highly recommend Rudy at Luther Kia. He was friendly, cordial and most important, he listened to what I wanted. Thank you Rudy!