Customer Testimonials
Had an appointment to have service engineer soon light checked. Service person helped me right away and was very friendly. Received report on findings.
Facilities were great. Very clean waiting area The service representative was friendly and helpful. Kept me updated on the progress.
Edraudo did an excellent job. No pressure. Very knowledgeable. Explained the process and helped us with the vehicle selection.
The entire process was quite seamless/efficient. We were expecting a longer delay in getting back on the road but it was much faster….
Chris S and Justin H were extremely helpful with our new car - lease. Took time to make sure lease and financing was moving forward smoothly. Also took time to go through the setup screens and get the Kia access app loaded and setup. I highly recommend this dealership and these two are great to work with!
Congratulations on your new facility! Good bye Summer, Hello Fall! Thank you for your service—feeling ready for Winter.
Amazing. Purchased and getting the vehicle serviced at this location. Experience so far has been fantastic. Especially, Mr. Oscar Diaz, has been absolutely wonderful to work with.
Great Experience! Chris was great to work with along with the Finance Dept. Appreciate great Customer Service
Representative Ermias, was outstanding! All of the Svc needs for my 2019 Kia Soul was done perfectly!, and they even washed my car! During the svc waiting period, a couple of hours, as promised, they even shuttled me to MOA, where i shopped while waiting for repairs! Fantabulous !
Excellent service from purchasing our vehicle to maintaining it. The dealership was one of the reasons we traded in our Honda and went with a Kia!
Staff are friendly and knowledgeable. The newly built dealership is clean and convenient to my home.
The Bloomington dealership was under construction which made it very difficult to view all vehicles and colors. Found it difficult to park. People were great.
Great service. Friendly and attentive staff. Very comfortable and well appointed waiting area. I would recommend this dealer to anyone!
Great staff and easy process in and out in timely matter.love the newstore wow
Service was great! Chris was very thorough and stayed late to complete the sale. Mike stayed late as well to help with financing. I appreciated the willingness of the team to negotiate a little on the price to get it to a place where I was more comfortable
Service is good but their price is too high for simple oil change and multipoint inspection. If i do it outside, I would have done it in $50 Perks where in I paid more than double with no service deals or discount. Use their brand to charge more
Very easy and minimal pressure on going out and driving vehicles. Chris was very forward and finding the vehicle that we had seen on the showroom floor. A very comfortable experience!
My salesman Ryan was a no pressure salesman, which I really appreciated. Very knowledgeable about the cars in which he’s selling. He made buying a car quite easy.
They figured out the issue quickly and then did not recommend any unnecessary additional items to be fixed
By far the best vehicle-buying experience I’ve ever had, and that’s entirely because of Anel Sejdic.
From start to finish, Anel followed up, followed through, and always made sure we were taken care of. He was incredibly patient, accommodating, and never once made us feel pressured. When the 2023 Mazda CX-5 we initially considered didn’t work out, he continued helping us until we found the right vehicle: our 2024 Kia Sportage EX.
Anel went above and beyond by providing detailed, crystal-clear videos of the vehicle, worked with me to get to an OTD price we were comfortable with, and ... Read More DealerRater - Sep 9, 2026
Eduardo was very kind! He answered all our doubts and questions that we had. We left the dealership with a great deal and were very satisfied.
Very friendly advisor, kept me informed and updated on my vehicle, rather quick service on oil change
Jonathan was an amazing salesperson. He responded to my messages, was patient with my questions, and extremely knowledgeable about the vehicle I purchased. I have appreciated his help after my purchase and highly recommend him!
My wife and are driving our fourth Kia from Kia of Bloomington. That says something about the dealership and the maintenance department of this dealership.. We recently brought our Kia in for our 5000 mile check up we were greeted as if we were important not just a number or a signature on a piece of paper. I do understand why it is difficult to find good help in the day in which we live. I can tell you it’s because Kia Bloomington has the best sales people finance people and mechanic people the gentleman who checked our car in ... Read More DealerRater - Aug 31, 2026
I called a service advisor about 2pm and was scheduled for 8am next morning. 3 items for repair and said they could have vehicle all day. Received text vehicle was ready at about 1:30pm. Went to cashier about 4:30pm and they sent runner to bring vehicle to me. Thank you to Ermais, service tech and all involved with my vehicle.
My salesperson Andy was amazing and made everything fast and easy. Bobby in finance was great, as well! A process I expected to take four hours took less than two!
Great experience with everyone we came in contact with. Our sales person was extremely knowledgeable. I would highly recommend!
Everyone at this dealership was friendly and knowledgeable. They made every step of the process quick and easy.
My service rep Kelley was outstanding in every instance. I was a Kia fan already but after my experience I’m a lifer!!! Thank you Kelley!
Great experience, fastest car buying experience I've ever had. Management is phenomenal, my Salesman Jon was outstanding!
dropped my car off at 10:30am they had it all day, didn’t touch it. held it overnight and it took them two hours to do everything? they didn’t even do what i asked the only thing they did was new wipers and rotate my tires, when i asked for so much more to be done. i’m never bring my car back to this location. 😡
Professional courteous and knowledgeable staff. Service department always top rate. They take care of issues correctly.
Sales team was very good. I have a pretty good deal on my car, but not the best deal. I hope I made a good choice.
The new building is fantastic. Sales and financial team are great. Service manager was very helpful!
Shout out to my service advisor Spencer!! Like the new clean Kia dealership. Also love that thar your alignment and tire tread is checked automatically as you drive in. It is however becoming harder to get an appointment for service.
I am thoroughly impressed with your dealership and the new facility you have. I bet was treated very well, kept informed of what was happening with my car. You were thorough and caring. It seemed. I really enjoyed Spencer and the way he approaches you and treats you. I had no trouble with no one. It's a great place to go and I will be back.
I was very happy with my experience at your dealership Eric was wondering answered all of our questions.
Loved the new facility and space to be in as we waited. Check in throughough and friendly.
They updated their facilities. Absolutely beautiful walked in. Went to the front desk and received help immediately was very happy with the whole process of updating my lease on my next car.
Chad was great helping me with a major repair. He worked with KIA to get the repair approved under an expired warranty.
Great location. Great service. Work was done in a timely manner. I will recommend this dealership.
I had a great experience Anel was amazing he made everything go so smoothly. I test drove several vehicles. Loved all of them.
Jon and Bobby were great to work with. Tbe process was seamless and quick! Keep up the great work!!!
Eduardo G. Was especially helpful, all questions were answered, contact was friendly. Each step was made easy by Ryan in finance. The gentleman who taught us how to handle the electronics was outstanding. We could not ask for more! Thank to all at Bloomington KIA!
Good place to take your car front they will Kelly R she is Good human! They will tell you what your car need how they will fixed it t Thank them!!!!!!!!!!!!!!!!! 1000/1000 place to be
In booking the appointment, I specified just “the essentials” - oil change, filter and rotation. I was not thrilled with being inadvertently upsold the totally unnecessary 8K service, which doubled the cost of the service. Never going to happen again!
The new Luther Bloomington Kua dealership is great! I really appreciate the staff. Spencer has been great to work with.
Working with Rich was easy and he knows everything a person needs to know about buying a new car He’s a keeper Kia
Great service and very smooth transition from trading my old car to buying my new car!
I love the video that is sent out showing the work that was done. The associate that I worked with, Kelley, was great. She was very helpful and answered all my questions. My only complaint was wait time in general. It took 2.5 hours for the 8,000 mile service. Other than that, overall it was a wonderful experience.
Beautiful new space. Staff are very friendly. Service was quick and price was at the estimate price.
Great people in all there depends they treat you great even after the sale l have bought 3 cars from them
Excellent service, efficient and I think they helped me a lot with the solution of my optimal Kia.
Advisor Jeffrey Mattson is exceptional – cares about and listens to concerns as if it's his own car and relays a very kind and thoughtful energy. He reiterates work being done and delivers even better that the timelines quoted. He's awesome to work with! Also, I could take my Kia to another shop but never will because of the outstanding experiences I've had there and having a Soul that is well taken care of. Highly recommend Jeffery and the crew here.
Neng was great throughout the whole process. Really went the extra mile. Mo was great as well.
Beautiful dealership. Staff went above and beyond for me before I even stepped a foot into the dealership. Andy was an awesome salesman and Ryan explained the financing great.
Awesome service department; great communication and fair pricing. Chad is the best and no other place I will bring my Telluride for service! Keep up the great work! Thank you!
We've been purchasing vehicles for 35 years and Kia Luther was the best dealership we have ever worked with. Cheri, our sales representative and Ryan, our financing guy, were so, so easy to work with. We felt respected and listened to throughout the entire process - absolutely zero pressure. We live several hours away and would gladly drive back to this location to have our vehicle serviced, or make another purchase. We are so happy with our new Seltos!
Beautiful new space. Someone greeted me immediately both at drop off and pick up. Car was done quickly.
Ryan and everyone that works at this dealership that I was in contact with is wonderful to work with and I would recommend them to anyone!
Amazing customer service and smooth process. Was able to trade in my old SUV and get 2 new vehicle on the same day.
Jeffery went to bat for my situation to be covered under warranty. KIA Ubered me to Enterprise for a rental while the work was done. It was done quickly and at no cost to me
We received excellent customer service and our purchase was at a reasonable price. Our post-purchase customer service has been a 10/10 regarding checkins on our satisfaction with our purchase. Would highly recommend this KIA dealership and sales consultant, Neng, in a heartbeat!
This dealership is the best in my 70 yrs, I trust them and so responsive.ten stars!
Dealership is new and welcoming. Service waiting room is huge and comfortable. It has a great atmosphere.
My maintenance service visit was great, quick, friendly, & thorough. And I enjoyed their new space while waiting for my service in a fantastic atmosphere.
From start to finish, the experience was great! Rich was great and had an answer for all of my questions. The new building was very nice.
Excellent service! Prompt, courteous and beyond our expectations.. We look forward to using them in the future.
Awesome service department! Very efficient and takes the time to explain everything so I can understand what is needed with my car.
I own a 2025 Kia Sorento Hybrid. We are very Pleased with the Car. We have Dealt with Mr. Dan Dingman the General Manager, who does an outstanding job with his customers, sales staff, finance and service. We have been so pleased with the new facility and all that it provides for a wonderful car experience. Recently I had an accident where I ran over a metal object that punctured the battery, dislodged the exhaust system and caused undercarriage damage. I had my USAA insurance company tow the car to Luther Kia and from there I was directed to Mr. Jeffrey ... Read More DealerRater - Jul 7, 2026
Spencer made sure that the work order was correct. He told me about pricing upfront, and did his best to make sure I understood everything.
Rachel made our new car purchase go smoothly, easily, and efficiently. There was no pressure. Answered all my questions and made sure everything was taken care of. If you are looking for a new or used car, I highly recommend Rachel.
CONSISTENT great service. Punctual. Courteous professional staff. For these reasons I am a repeat customer. Also the new facility is outstanding.
freindy service and good price and took time to show me the cars I wanted to see
Jeff was absolutely amazing to work with. Great over the phone, better in person. Glad I choose this dealership.
In August 2025, I brought my 2016 Kia Sorento V6 to this location because the Check Engine light was on. They identified code P0132, changed the oil, cleared/reset the code, and released the vehicle. In my opinion, they did not meaningfully diagnose the root cause of why the Check Engine light came on. The vehicle seemed okay for a while, but the problem later came back. After that, an independent O’Reilly scan showed a much more serious engine-fault picture, including misfire and timing/camshaft correlation codes. The vehicle later went into limp mode on the highway while I was driving ... Read More DealerRater - Jun 25, 2026
Jeff was helpful as always and took excellent care of me and my car problems.
Rich was great to work with!!! Good follow up and had my best interest in mind.
Schedule process was easy, got slot within week. At dealership service, my advisor Jeff was exceptional, he knows exactly a customer needs to know from car service prospective. It was my first visit and never occurred to me at once that I am left alone at any stage. It was around an hour and got car back with oil change and pre full regular inspection. I had maintenance insurance on my car and Jeff took care everything from insurance claim prospective. I just gave him insurance company phone number and he explained well to me by showing what my insurance ... Read More DealerRater - Jun 19, 2026
Oscar Diaz did an absolutely outstanding job and deserves the highest praise. He is incredibly knowledgeable and clearly knows exactly what he is doing. From start to finish, Oscar was friendly, professional, and genuinely caring. He made me feel valued as a customer and took the time to listen to my concerns without rushing me.
Oscar went far above and beyond what I expected. He explained everything thoroughly in a way that was easy to understand, kept me updated throughout the entire process, and made sure all work was completed correctly. His communication was excellent, and his attention to detail ... Read More DealerRater - Jan 1, 2026
My wife and I had a good experience with Luther Kia. No pressure sales folks there, which made the process alot better. We worked with Rich to find the right car and he was great. We did however have an issue with the car when we noticed a leak the first night. We informed Kia and they took the car back to inspect and gave us a loaner which was great. The only downfall was their inaccurate timeline they gave us for repair. After explaining the inaccurate timline to the regional manager Dan, he acted quickly to resolve the issue ... Read More DealerRater - Jun 28, 2025
Amazing service, attention to detail on the car, so accommodating to our concerns. We went to 4 dealerships prior and this place out shined all of them. We bought used and I feel VERY confident in the vehicle we purchased. I would highly recommend working with them any time and to anyone. Thank you for being a 5 star dealership!
Luther Kia of Bloomington made my first new car purchase very easy! All the staff I encountered had amazing customer service! Christine is absolutely amazing, she kept me updated the following day after I did a test drive to insure me my car was not sold, so I could go home and get the rest of the information I needed. Mike in financing, was awesome as well! I did not feel pressured into anything!
Bought a new 2025 Kia Telluride from Christine @ Luther Kia Bloomington. She was very professional. Handled all the paperwork and shipped my Telluride to the Louisville KY area. Even sent me pics and aa video of my car before shipment. She did a amazing job.
My wife and I bought a used CRV from Luther Kia of Bloomington in November 2024. All of the staff we worked with the day we bought it were pleasant and there was no pressure. Unfortunately, our experience after that day has not gone well. On the way home from the dealership we noticed a howling noise at highway speeds that we didn’t notice during the test drive. We took the vehicle to our mechanic the following day and learned there was a wheel bearing that needed replacing and the U-joints were in poor condition, so the drive shaft also ... Read More DealerRater - Mar 4, 2025
Jim was a very straight forward and direct sales person that gave honest straight answers to my questions. He was a pleasure to work with and he spent a significant amount of time explaining the car's technology to me and my wife when delivering the new Telluride. I would be very comfortable buying another car from him. And the business office supporting Jim was also a pleasure to work with. They handled the transaction as I desired and did not add on any unrequested services or charges.
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Brought my car in to get fixed and from my phone call Ermias to my in person encounter WOW just WOW. You guys are beyond lucky to have him part of your team. not only did he help calm my nerves due to poor past experiences and customer service or lack of at other dealer ships i was nervous but he answered all my question in detail slowly and in English language not the big word stuff he laughed at my horrible jokes. and had me in and out in a decent time . I will now be ... Read More DealerRater - Dec 10, 2024
Christine Stanfield was extremely helpful, knew that I needed a car, and helped me achieve what I needed. She was fast, friendly, and knew what she was doing. It was the fastest purchase time ever. I can't thank her enough!!!
Previously Luther Kia of Bloomington received a A plus rating when I bought the car. The second time I came in to get the paint protectsnt put on my car they said to drive to the dealership and they would get it to the other place. When I arrived they wanted me to take ot there. I am not used to driving in the Twin Cities so driving it to a place 20-30 minutes away was unacceptable. They ended up driving the car along with me to the service place. The service place said it might not get done because ... Read More DealerRater - Oct 5, 2024
I just recently purchased a used car with Christine. I still love my used new car. They've honored and worked with me on a few things per our purchase agreement. I am still working with them on another thing and I've had a great experience so far with different departments a of the Luther group in general. I absolutely love my new driver seat that was redone! It matches the other factory seats and it looks and feels really good. The quality, craftsmanship, and assembly of the seat is absolutely superb! I've never in my life have ... Read More DealerRater - Aug 8, 2024
8:45AM: My son took his 2019 Kia into Kia of Bloomington (KoB)a few weeks ago for a scheduled factory recall service and found out they ran out of the parts, so he had to reschedule for 5-30-24. On Friday 5-31-24 he got his car back and noticed on Sunday that antifreeze was spraying and dripping out on his exhaust manifold, leaving very little antifreeze left in the radiator. We called KoB on Monday morning and was told that we could bring it back in on June 13th, 10 days away with no car to use. I am stunned that ... Read More DealerRater - Jun 3, 2024
My experience purchasing a car from Jim couldn't have been better - he is extremely knowledgeable about the market (nationally and locally) and the variety of cars he sells. My family has bought cars from Jim in the past but this was my first time buying a car from him. I can confidently say we will be returning to Jim for future car purchases and highly recommend him to anyone in the market for a new vehicle.
I did not have an appointment. My power steering hose was leaking. I stopped by the dealership. I was desperate. Even though I did not have an appointment, Mr. Mattson accepted my car. I explained the problem. Mr. Mattson offered to look at my car. Mr. Mattson is a perfect human being, and a superb service adviser. He said that this could be a $600 repair, and he added," let's see what we can do". He looked at my car and called upon a technician. The technician's name is Mr. Tristan. He started looking at my car. ... Read More DealerRater - Jan 20, 2024
It's just been a blessing to feel like they care. It's refreshing and professional and I didn't feel pressured or disrespected. The service department was kind and understanding. I called 5 Kia's and drove an hour and a half because they answered all my questions and I just felt safe to work with them and I could trust they were intelligent and straightforward...
Do not try to trade your vehicle in at Kia Bloomington and do not work with Brandon Schilinz. My vehicle was estimated at
$9,500 on Kelly Blue Book. When the dealership looked at the vehicle they claimed that the check engine light was on. They proceeded to offer me $4,000 for trade in because it would cost “so much to fix”, even though they admitted that they were just going to send the vehicle to auction. Prior to arriving at the dealership there were no lights on and no issues. We tried to negotiate the price, but they wouldn’t budge. We ... Read More DealerRater - Jan 1, 2024
We had an incredible experience with the team at Kia Bloomington. And my daughter loves her car!
You guys did a very good job on my car and the service guy was awesome.
I had a great experience. They very helpful and helped problem solve in order to take care of us.
We like this location. The people are very nice to deal with and quick service.
They contacted insurance for us, and kept us updated on the process and progress of repair.
