Customer Testimonials
I am thoroughly impressed with your dealership and the new facility you have. I bet was treated very well, kept informed of what was happening with my car. You were thorough and caring. It seemed. I really enjoyed Spencer and the way he approaches you and treats you. I had no trouble with no one. It's a great place to go and I will be back.
I was very happy with my experience at your dealership Eric was wondering answered all of our questions.
Loved the new facility and space to be in as we waited. Check in throughough and friendly.
They updated their facilities. Absolutely beautiful walked in. Went to the front desk and received help immediately was very happy with the whole process of updating my lease on my next car.
Chad was great helping me with a major repair. He worked with KIA to get the repair approved under an expired warranty.
Great location. Great service. Work was done in a timely manner. I will recommend this dealership.
I had a great experience Anel was amazing he made everything go so smoothly. I test drove several vehicles. Loved all of them.
Jon and Bobby were great to work with. Tbe process was seamless and quick! Keep up the great work!!!
Eduardo G. Was especially helpful, all questions were answered, contact was friendly. Each step was made easy by Ryan in finance. The gentleman who taught us how to handle the electronics was outstanding. We could not ask for more! Thank to all at Bloomington KIA!
Good place to take your car front they will Kelly R she is Good human! They will tell you what your car need how they will fixed it t Thank them!!!!!!!!!!!!!!!!! 1000/1000 place to be
In booking the appointment, I specified just “the essentials” - oil change, filter and rotation. I was not thrilled with being inadvertently upsold the totally unnecessary 8K service, which doubled the cost of the service. Never going to happen again!
The new Luther Bloomington Kua dealership is great! I really appreciate the staff. Spencer has been great to work with.
Working with Rich was easy and he knows everything a person needs to know about buying a new car He’s a keeper Kia
Great service and very smooth transition from trading my old car to buying my new car!
I love the video that is sent out showing the work that was done. The associate that I worked with, Kelley, was great. She was very helpful and answered all my questions. My only complaint was wait time in general. It took 2.5 hours for the 8,000 mile service. Other than that, overall it was a wonderful experience.
Beautiful new space. Staff are very friendly. Service was quick and price was at the estimate price.
Great people in all there depends they treat you great even after the sale l have bought 3 cars from them
Excellent service, efficient and I think they helped me a lot with the solution of my optimal Kia.
Advisor Jeffrey Mattson is exceptional – cares about and listens to concerns as if it's his own car and relays a very kind and thoughtful energy. He reiterates work being done and delivers even better that the timelines quoted. He's awesome to work with! Also, I could take my Kia to another shop but never will because of the outstanding experiences I've had there and having a Soul that is well taken care of. Highly recommend Jeffery and the crew here.
Neng was great throughout the whole process. Really went the extra mile. Mo was great as well.
Beautiful dealership. Staff went above and beyond for me before I even stepped a foot into the dealership. Andy was an awesome salesman and Ryan explained the financing great.
Awesome service department; great communication and fair pricing. Chad is the best and no other place I will bring my Telluride for service! Keep up the great work! Thank you!
We've been purchasing vehicles for 35 years and Kia Luther was the best dealership we have ever worked with. Cheri, our sales representative and Ryan, our financing guy, were so, so easy to work with. We felt respected and listened to throughout the entire process - absolutely zero pressure. We live several hours away and would gladly drive back to this location to have our vehicle serviced, or make another purchase. We are so happy with our new Seltos!
Beautiful new space. Someone greeted me immediately both at drop off and pick up. Car was done quickly.
Ryan and everyone that works at this dealership that I was in contact with is wonderful to work with and I would recommend them to anyone!
Amazing customer service and smooth process. Was able to trade in my old SUV and get 2 new vehicle on the same day.
Jeffery went to bat for my situation to be covered under warranty. KIA Ubered me to Enterprise for a rental while the work was done. It was done quickly and at no cost to me
We received excellent customer service and our purchase was at a reasonable price. Our post-purchase customer service has been a 10/10 regarding checkins on our satisfaction with our purchase. Would highly recommend this KIA dealership and sales consultant, Neng, in a heartbeat!
This dealership is the best in my 70 yrs, I trust them and so responsive.ten stars!
Dealership is new and welcoming. Service waiting room is huge and comfortable. It has a great atmosphere.
My maintenance service visit was great, quick, friendly, & thorough. And I enjoyed their new space while waiting for my service in a fantastic atmosphere.
From start to finish, the experience was great! Rich was great and had an answer for all of my questions. The new building was very nice.
Excellent service! Prompt, courteous and beyond our expectations.. We look forward to using them in the future.
Awesome service department! Very efficient and takes the time to explain everything so I can understand what is needed with my car.
I own a 2025 Kia Sorento Hybrid. We are very Pleased with the Car. We have Dealt with Mr. Dan Dingman the General Manager, who does an outstanding job with his customers, sales staff, finance and service. We have been so pleased with the new facility and all that it provides for a wonderful car experience. Recently I had an accident where I ran over a metal object that punctured the battery, dislodged the exhaust system and caused undercarriage damage. I had my USAA insurance company tow the car to Luther Kia and from there I was directed to Mr. Jeffrey ... Read More DealerRater - Jul 7, 2026
Spencer made sure that the work order was correct. He told me about pricing upfront, and did his best to make sure I understood everything.
Rachel made our new car purchase go smoothly, easily, and efficiently. There was no pressure. Answered all my questions and made sure everything was taken care of. If you are looking for a new or used car, I highly recommend Rachel.
CONSISTENT great service. Punctual. Courteous professional staff. For these reasons I am a repeat customer. Also the new facility is outstanding.
freindy service and good price and took time to show me the cars I wanted to see
Jeff was absolutely amazing to work with. Great over the phone, better in person. Glad I choose this dealership.
In August 2025, I brought my 2016 Kia Sorento V6 to this location because the Check Engine light was on. They identified code P0132, changed the oil, cleared/reset the code, and released the vehicle. In my opinion, they did not meaningfully diagnose the root cause of why the Check Engine light came on. The vehicle seemed okay for a while, but the problem later came back. After that, an independent O’Reilly scan showed a much more serious engine-fault picture, including misfire and timing/camshaft correlation codes. The vehicle later went into limp mode on the highway while I was driving ... Read More DealerRater - Jun 25, 2026
Jeff was helpful as always and took excellent care of me and my car problems.
Rich was great to work with!!! Good follow up and had my best interest in mind.
Schedule process was easy, got slot within week. At dealership service, my advisor Jeff was exceptional, he knows exactly a customer needs to know from car service prospective. It was my first visit and never occurred to me at once that I am left alone at any stage. It was around an hour and got car back with oil change and pre full regular inspection. I had maintenance insurance on my car and Jeff took care everything from insurance claim prospective. I just gave him insurance company phone number and he explained well to me by showing what my insurance ... Read More DealerRater - Jun 19, 2026
Oscar Diaz did an absolutely outstanding job and deserves the highest praise. He is incredibly knowledgeable and clearly knows exactly what he is doing. From start to finish, Oscar was friendly, professional, and genuinely caring. He made me feel valued as a customer and took the time to listen to my concerns without rushing me.
Oscar went far above and beyond what I expected. He explained everything thoroughly in a way that was easy to understand, kept me updated throughout the entire process, and made sure all work was completed correctly. His communication was excellent, and his attention to detail ... Read More DealerRater - Jan 1, 2026
My wife and I had a good experience with Luther Kia. No pressure sales folks there, which made the process alot better. We worked with Rich to find the right car and he was great. We did however have an issue with the car when we noticed a leak the first night. We informed Kia and they took the car back to inspect and gave us a loaner which was great. The only downfall was their inaccurate timeline they gave us for repair. After explaining the inaccurate timline to the regional manager Dan, he acted quickly to resolve the issue ... Read More DealerRater - Jun 28, 2025
Amazing service, attention to detail on the car, so accommodating to our concerns. We went to 4 dealerships prior and this place out shined all of them. We bought used and I feel VERY confident in the vehicle we purchased. I would highly recommend working with them any time and to anyone. Thank you for being a 5 star dealership!
Luther Kia of Bloomington made my first new car purchase very easy! All the staff I encountered had amazing customer service! Christine is absolutely amazing, she kept me updated the following day after I did a test drive to insure me my car was not sold, so I could go home and get the rest of the information I needed. Mike in financing, was awesome as well! I did not feel pressured into anything!
Bought a new 2025 Kia Telluride from Christine @ Luther Kia Bloomington. She was very professional. Handled all the paperwork and shipped my Telluride to the Louisville KY area. Even sent me pics and aa video of my car before shipment. She did a amazing job.
My wife and I bought a used CRV from Luther Kia of Bloomington in November 2024. All of the staff we worked with the day we bought it were pleasant and there was no pressure. Unfortunately, our experience after that day has not gone well. On the way home from the dealership we noticed a howling noise at highway speeds that we didn’t notice during the test drive. We took the vehicle to our mechanic the following day and learned there was a wheel bearing that needed replacing and the U-joints were in poor condition, so the drive shaft also ... Read More DealerRater - Mar 4, 2025
Jim was a very straight forward and direct sales person that gave honest straight answers to my questions. He was a pleasure to work with and he spent a significant amount of time explaining the car's technology to me and my wife when delivering the new Telluride. I would be very comfortable buying another car from him. And the business office supporting Jim was also a pleasure to work with. They handled the transaction as I desired and did not add on any unrequested services or charges.
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Brought my car in to get fixed and from my phone call Ermias to my in person encounter WOW just WOW. You guys are beyond lucky to have him part of your team. not only did he help calm my nerves due to poor past experiences and customer service or lack of at other dealer ships i was nervous but he answered all my question in detail slowly and in English language not the big word stuff he laughed at my horrible jokes. and had me in and out in a decent time . I will now be ... Read More DealerRater - Dec 10, 2024
Christine Stanfield was extremely helpful, knew that I needed a car, and helped me achieve what I needed. She was fast, friendly, and knew what she was doing. It was the fastest purchase time ever. I can't thank her enough!!!
Previously Luther Kia of Bloomington received a A plus rating when I bought the car. The second time I came in to get the paint protectsnt put on my car they said to drive to the dealership and they would get it to the other place. When I arrived they wanted me to take ot there. I am not used to driving in the Twin Cities so driving it to a place 20-30 minutes away was unacceptable. They ended up driving the car along with me to the service place. The service place said it might not get done because ... Read More DealerRater - Oct 5, 2024
I just recently purchased a used car with Christine. I still love my used new car. They've honored and worked with me on a few things per our purchase agreement. I am still working with them on another thing and I've had a great experience so far with different departments a of the Luther group in general. I absolutely love my new driver seat that was redone! It matches the other factory seats and it looks and feels really good. The quality, craftsmanship, and assembly of the seat is absolutely superb! I've never in my life have ... Read More DealerRater - Aug 8, 2024
8:45AM: My son took his 2019 Kia into Kia of Bloomington (KoB)a few weeks ago for a scheduled factory recall service and found out they ran out of the parts, so he had to reschedule for 5-30-24. On Friday 5-31-24 he got his car back and noticed on Sunday that antifreeze was spraying and dripping out on his exhaust manifold, leaving very little antifreeze left in the radiator. We called KoB on Monday morning and was told that we could bring it back in on June 13th, 10 days away with no car to use. I am stunned that ... Read More DealerRater - Jun 3, 2024
My experience purchasing a car from Jim couldn't have been better - he is extremely knowledgeable about the market (nationally and locally) and the variety of cars he sells. My family has bought cars from Jim in the past but this was my first time buying a car from him. I can confidently say we will be returning to Jim for future car purchases and highly recommend him to anyone in the market for a new vehicle.
I did not have an appointment. My power steering hose was leaking. I stopped by the dealership. I was desperate. Even though I did not have an appointment, Mr. Mattson accepted my car. I explained the problem. Mr. Mattson offered to look at my car. Mr. Mattson is a perfect human being, and a superb service adviser. He said that this could be a $600 repair, and he added," let's see what we can do". He looked at my car and called upon a technician. The technician's name is Mr. Tristan. He started looking at my car. ... Read More DealerRater - Jan 20, 2024
It's just been a blessing to feel like they care. It's refreshing and professional and I didn't feel pressured or disrespected. The service department was kind and understanding. I called 5 Kia's and drove an hour and a half because they answered all my questions and I just felt safe to work with them and I could trust they were intelligent and straightforward...
Do not try to trade your vehicle in at Kia Bloomington and do not work with Brandon Schilinz. My vehicle was estimated at
$9,500 on Kelly Blue Book. When the dealership looked at the vehicle they claimed that the check engine light was on. They proceeded to offer me $4,000 for trade in because it would cost “so much to fix”, even though they admitted that they were just going to send the vehicle to auction. Prior to arriving at the dealership there were no lights on and no issues. We tried to negotiate the price, but they wouldn’t budge. We ... Read More DealerRater - Jan 1, 2024
We had an incredible experience with the team at Kia Bloomington. And my daughter loves her car!
You guys did a very good job on my car and the service guy was awesome.
I had a great experience. They very helpful and helped problem solve in order to take care of us.
We like this location. The people are very nice to deal with and quick service.
They contacted insurance for us, and kept us updated on the process and progress of repair.
I think you should expand the drive-up bay or at least modernize it like the one at the RB Honda dealership especially for the agents.
I had an appointment for 1:00 pm for an oil change, tire rotation and check up. It took over 3 hours to complete! Why make an appointment? When I went to pay for my service I was told that I needed a new battery but only when I asked if there was anything I should know. The service tech said my battery was bad and needed to be replaced as he texted me. I told him the number he texted was a landline and I didn't get the message! I was sitting in the waiting room -- why didn't he ... Read More DealerRater - Dec 12, 2023
The experience with Jeff was very seamless. Everything was done very timely and I was updated along the way.
Chad O'bert was helpfull and friendly. Kept me updated and upfront on developments. Thank you
I had a great experience with James. He was very helpful and helped problem solve in order to find what we needed.
Friendly and knowledgeable. Accommodated my needs to make me feel more comfortable about my purchase.
The staff is knowledgeable and responsive to my needs. They were easy to work with and did a nice job on following up.
organized, welcoming place. clear on what time would have my service done and met that timing.
Oscar was great but the fact that I have to have a fifteen word minimum to state that is ridiculous.
The people I dealt with in the parts and service department, Oscar Diaz, Chad, Michelle, Melissa and Adam Bistodeau were all very friendly and helpful.
Always use this service center. Don’t remember the service provider but he was very helpful.
Dealer was very personable but also not too pushy and very knowledgeable about all the features that would appeal to me.
Super friendly staff and the car was ready right when they said it would be!
We were very impressed with all with whom we worked. Buying a new car can be stressful. The staff with whom we worked were true professionals and responsive to our questions and needs.
Great service - handled a warranty repair very professionally and promptly. Would recommend them very much!
All of the staff that I worked with were very personable, detailed, and answered all of my questions
This experience was very positive. Everyone I dealt with was attentive, knowledgeable and respectful of time.
Great experience. I am in the service business at a different dealer myself, so I do not typically have service done anywhere. I had a recall, so I had no choice but to come into Kia to have it done. I also requested some sunroof maintenance at the time because its a ton easier to just have it done then xxxxxx with it myself. My SA, Spencer, was awesome. He took great care of me. They took care of the repairs quickly, and did not dirty my very clean car along the way. When the time comes, I will purchase ... Read More DealerRater - Dec 8, 2023
would of been nice to have had good customer service i.e. loaner vehicle, Kia shuttle service as I seen other customers offered that. Luther Kia had my car from Nov. 15-Dec. 7, 2023 that's a long time.
Kind workers and willing to help. Great customer service. Completed my car in a fast time frame.
Jeff clearly explained what they would do with my vehicle. He was courteous, helpful and communicated well from start to finish. It looked like he enjoys his work!
Had preset appt. for xx. engine light ON. Suddenly my 2020 Telluride would not start, even with a AAA svc. call with booster jump. AAA towed vehicle to dealership. With backlog schedule, the KIA svc. mgr. was able to work my vehicle in. Took 4 days for repair due to back order on starter motor. Once completed, vehicle runs fine. Excellent service by Jeff Mattson, Svc. Mgr. who kept me updated on repair progress. I am very satisfied. Thank you.
I loved the I was welcomed to the Kia family of Minneapolis, Minnesota! You guys Rock!
Very great service. They were prompt and efficient with everything I asked them to check on my car. Thank you!
Easy to check in service manager was very polite and friendly and let me know what was happening throughout the process
I started using this dealership when the dealership i brought the car from could not give me the service times and needs i required to leave my car there so i called around and found the KIA dealership in Bloomington that had all the needs i wanted and since then they have done excellent service on my car and their employees are great to work with and do not lead you astray
We drove 2 hours to look at the 2020 Kia Niro. Tia Danh, salesman, was very helpful, he helped me, to be able drive it home same day. they did the prep while my daughter and I went for lunch. excellent service. Paid cash.
The staff is wonderful. The service has been good, with one exception, they consistently over fill by one quart at each oil change. I have mentioned this each time I have been in, but it continued happening. This last visit my husband was with me and we again brought it up, and this time it was done correctly, but I don't think I should have to bring my husband or have to mention it every time.
Staff were personable and helpful about about my concerns about my car. Staff was more than accurate and honest about the time frame it would take for my appointment. The waiting nice clean and nice as usual.
The staff at Luther Bloomington provided great service. Always friendly. Love the text notifications and emails.
The service was excellent when I brought my car in for a few minor fixes, and my car was ready exactly around the time they said it would be.
The whole process was very easy and stress free. They offered ride share to and from my apartment while I waited for my car.
The staff at Luther Bloomington provided great service and made me feel welcome at the dealership.
Originally, I tried to make an appointment at the Brooklyn Park location and it was stressful because I felt that I would not be able to get it repaird any time soon. I decided to try the Bloomington location and the process was very easy. The customer service to set up the appointment was quick and to the point. The instructions on how to proceed were easy to navigate and bringing my.car in was just as simple. The assistance I received was very prompt and friendly. I was easily reassured of the process and the wait was as estimated. ... Read More DealerRater - Dec 6, 2023
Wonderful service! Christine and her manager took the time with us and even stayed late when we first came in. Overall very kind. Seemed to care about us as customers and not just trying to make a sale.
